What is k-Flow
AHR?
k-Flow Ad Hoc Routing (AHR) is designed
to provide organisations with the ability to create ad hoc approval
processes with full audit capability -- something email was not designed
to do!. The AHR module, which fully integrates into the k-Flow
Enterprise Suite, is able to route comments and work items such as
documents, files, images and URL's to organisational roles, based on
hierarchies (e.g. roles against an organisational chart), or to specific
users. AHR routes are easy to create through choice of a
single-page or multi-page wizard and can be simple or quite
sophisticated in approach. A user has complete control over the
amount of time a recipient has to complete an activity that has been
forwarded and can determine actions based on this time limitation.
Actions could include items such as escalation to a higher role, send to
another user or return back to origin. Further, a user can be
notified through the k-Flow client or through email that the work has or
has not been completed. Every single transaction that occurs is
tracked and can be reported which can be crucial where quality
procedures are in place or accountability is required.
How Does it Work?
The k-Flow AHR system provides a complete
infrastructure to forward impromptu time-based, event-driven
"work" (i.e. comments and attachments similar to email) to
others within an organisation for purposes of review, approval, editing,
follow-through, etc. The difference to email is that AHR allows a user
to set up simple or sophisticated routes to many roles or users at one
time or in an order based on a hierarchy. Further, the complete
process is tracked and may be reported. A user is able to initiate
routes from a choice of starting points. This could be from the
k-Flow client interface, a document management system, or a web-based
interface. As an example, either a multi-page or single-page
wizard can be used to create an ad hoc approval process. The
single-page wizard as follows:
Or, the user has a
choice of the multi-page wizard as follows:
With the routing wizards, k-Flow AHR can
allow a user to establish a series of ordered groupings, of people or
roles, with different ranks within an administrative body. Work is
then able to flow and be tracked through this series based on time
deadlines to complete activity. This is something that email is not able
to achieve. A comparison is provided showing the differences between
k-Flow AHR and email as follows: